Terms & Conditions

Supply of Services & Goods

Techne Company, with its registered address at Boost Hotel Line, Sri Venkateswara Nilayam, Chilakalaguda 500061, and its principal place of business at Hyderabad, and its affiliates. All references to: (a) "you" means the individual or business customer requesting the services and / or goods from us; (b) "we", "our" or "us" means Techne Company online services. "Services" means the services we provide to you as described on our website, including on-site services and remote services; "goods" means all products and other goods supplied by us to you.

By using the Services, you affirm that you have full legal capacity and authority to agree to and be bound by these Terms.

1. Purchasing services from us

You may purchase services from us as follows: (a) On demand; (b) Support pack (prepaid hours); or (c) Techne Company Subscription.

Repair Notice: Where our services involve repairing your goods, please be aware that:

• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
• The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods.

2. Account Creation & Usage

• (a) To use the services, you need to make an account on our website or app. You have to be at least 18 years old.
• (b) You promise that all the information you give us is true and correct.
• (c) It's your job to keep your account safe and secret.
• (d) You agree to get messages from us about payment requests, information about our services, and special offers.

3. Business Hours & Service Provisions

We provide our services during the following hours (Indian Standard Time):

• Remote support: Monday to Friday: 8am to 9pm. Saturdays: 8am – 5pm. Sundays & Public Holidays: 9am to 6pm.
• On-site support: Monday to Friday support is provided from 8am to 8pm. No additional surcharge for on-site support on weekends and Public Holidays.

4. Cancellations & Refunds

Cancellation Charges: If you give us less than twenty-four (24) hours' notice to cancel any on-site service bookings, we may charge you a cancellation fee equal to what you would have been charged for the first hour of on-site service.

Refunds: Refunds approved by Techne Company will be processed in 2-3 days and the refund will be credited to the original payment method within 7 days.

5. Your On-Site Service obligations

• (a) You must ensure that a person of at least 18 years of age is present for the duration of the provision of on-site services.
• (b) You must provide our technicians with: access to the areas necessary; access to your computer; a safe working environment; and electrical power and internet access.
• (c) You must back up all software, data and files prior to the arrival of the Techne Company technician.

6. Your warranties and acknowledgements

Access to your PC/laptop, systems, and data: You consent and authorize us to: (a) access your nominated PC / laptop in order to provide our services; (b) access, modify, reproduce and/or temporarily impair your data, systems, programs to the extent necessary to carry out the services.

Data backup obligation: You are responsible for ensuring your data, software, and media is backed up prior to us accessing your systems. We are not responsible for any data loss, alteration, or corruption.

7. Payment

• (a) Support pack fees are payable by you at the time of purchase.
• (b) On-site service fees and other fees (e.g. repairs) are payable by you immediately on completion of services.
• (c) All fees are payable by debiting the relevant credit/debit card, net banking, UPI, or cash when the service is done as provided by you at the time of booking or purchase.
• (d) Unless otherwise stated, all fees are inclusive of applicable taxes.

8. Fair Play Policy

If you are a Subscription customer, you must not use the services in a way that is excessive, unreasonable, or fraudulent, or that disrupts or impedes our ability to provide services to other customers.

9. Privacy

We will comply with the Privacy Act and act in accordance with our Privacy Policy which can be viewed at Privacy Policy.

10. Liability & Disclaimers

To the extent permitted by law, our liability to you is limited to the commission we receive for a particular booking on the Platform, with a maximum total liability of INR 5,000 (Rupees five Thousand).

11. Indemnity

You agree to indemnify us, our technicians, and our related entities, and hold us harmless from any loss, damage, costs (including reasonable legal costs), or expense which arises from your breach of this Agreement.

12. Termination & Suspension

A party may terminate this Agreement immediately on written notice to the other if the other party breaches a term of this agreement. We may limit, deactivate, or stop your access to the Services immediately at our discretion if you break any rules in these Terms.

13. Customer Behavior

We ask that you treat all Service Professionals with courtesy and respect, and provide a safe, clean, and suitable place for them to do their work.

14. Changes to Terms

We may change the terms of this Agreement from time to time (by updating this Agreement on our website). If you keep using the Platform after the changes are posted, it means you accept the new Terms.